We value your trust and are committed to delivering high-quality diet and nutrition services. Please read our policy carefully to understand how refunds, rescheduling, and cancellations are handled.
1. Consultation Services
- Non-refundable after completion: Payments made for consultations, personalized diet plans, or coaching sessions are non-refundable once the service has been delivered.
- Rescheduling policy: If you are unable to attend your scheduled consultation, please notify us at least 24 hours in advance. Missed appointments without prior notice may be charged in full.
- Package plans: For multi-session or long-term programs, unused sessions cannot be refunded, but you may request to reschedule within the program duration (subject to availability).
2. Digital Products (Meal Plans, E-books, Online Programs)
- Final sale: All digital products are non-refundable once they have been delivered or accessed, due to the nature of downloadable content.
- Technical issues: If you are unable to access your product, please contact us immediately, and we will resolve the issue as quickly as possible.
3. Subscription Services (If Applicable)
- Cancel anytime: Subscriptions for ongoing diet support can be canceled at any time by contacting us.
- No partial refunds: We do not issue partial refunds for unused days within the billing cycle. To avoid renewal charges, please cancel before your next billing date.
4. Exceptions for Refunds
Refunds are only issued in the following cases:
- Duplicate payments or billing errors caused by our system.
- Exceptional situations (e.g., verified medical emergency), where partial credits or rescheduling may be offered at our discretion.
5. How to Request Support or Refund
- Please email us at [your email address] with your name, payment details, and a brief description of your request.
- We review all requests within 2–3 business days and aim to resolve valid concerns promptly.
This policy ensures transparency while safeguarding both your rights and ours. By purchasing our services or products, you acknowledge that you have read and agreed to this Refund & Return Policy.